Everything on this site is handled through one email address. There is no contact form, no phone line, and no ticket system. A message sent to the address below reaches us directly.
Plain text is fine. There is no required subject line format, and short messages are welcome. The single most useful thing you can include is which page you are writing about.
What To Include
A few details turn a vague message into one that can be acted on immediately.
- The address of the page you are writing about, copied from your browser
- What you expected to happen, and what happened instead
- Your phone model and Android version, if the message concerns installing the app
- A screenshot, if something looks wrong on screen
None of it is required. Send what you have. A short message about a real problem is worth more than a long one about a hypothetical.
Answers You Can Get Right Now
Much of what arrives by email is already answered on the site, usually faster than a reply could reach you.
- The install is blocked, or it stops partway. Allowing installs from your browser, and what to do when a download fails halfway, are both covered on the download page.
- You are not sure whether the app costs anything. It does not. The page on pricing sets out what free includes.
- A feature described here is missing on your phone. That is almost always hardware rather than a paywall, and the same pricing page explains which features depend on the handset.
- You expected the app to record Blackmagic RAW. It records H.264 and H.265. The RAW format page explains which cameras actually produce .braw files.
- You want one phone to control several others. That is built into the app already, and the multi phone page walks through it.
If your question is on that list, the page will be quicker. If it is not, write to us.
What We Cannot Help With
This site is independent of Blackmagic Design Inc., so some things are genuinely outside what we can do. Saying so plainly saves you waiting on a reply that was never going to solve the problem.
We cannot reset a Blackmagic Cloud account, answer a billing question, process a warranty claim, or escalate a bug inside the app itself. We have no access to any of that, and no amount of detail in an email changes it.
All of those belong with Blackmagic Design, who publish the app and run the support channels for it. Our About page sets out that relationship in full.
What we can do is correct what is on this site, explain what the app does and does not do, and point you at the page that answers your question.
Reporting An Error
Corrections are the most useful message this inbox receives. A step that no longer matches the app, a stale version detail, a broken link, or a claim that is simply wrong: all of it is worth sending.
Name the page and describe the problem. You do not need to be polite about it, and you do not need to be certain. A tip that turns out to be mistaken costs a few minutes to check. An error left standing costs every reader who arrives after you.
Rights And Trademark Enquiries
Blackmagic Camera, Blackmagic RAW, DaVinci Resolve, and Blackmagic Design are trademarks of Blackmagic Design Pty Ltd. This site uses those names to describe the products it writes about, and claims no affiliation with or endorsement by that company.
If you represent a rights holder and believe something here oversteps, write to the same address with the page and the specific concern. We would rather correct something than argue about it.
Frequently Asked Questions
Why is there no contact form?
A form needs software behind it to actually deliver anything, and a form that quietly fails is worse than no form at all. Email is one step, and you keep a copy of exactly what you sent.
Which address should I write to?
[email protected], for everything. There is only one address, so nothing gets lost between departments.
Can you fix a problem inside the app itself?
Not directly. We can explain what the app does and point you to the right page here, but bugs, accounts, and warranty matters sit with Blackmagic Design.
Will you cover a topic if I suggest it?
Possibly. Suggestions are welcome, particularly where a question keeps coming up and no page here answers it properly yet.
Do you accept guest posts or link exchanges?
No. Every link here is placed because it helps the reader, and there is exactly one outbound link across the whole site.